SERVICES

WHERE DO I BOOK?

You can click the link at the top of the page that says "Book Appointment".

DO I GET AN APPOINTMENT CONFIRMATION?

Yes, after every booking there will be a confirmation e-mail sent over to your e-mail adress.

ARE DEPOSITS REFUNDABLE?

No, all deposits are NON-REFUNDABLE. If the appointment is rescheduled on our behalf, your deposit will NOT be lost.

IF I DON'T KNOW WHAT TO BOOK, WHAT SHOULD I DO?

You can book an in-person or online consultation through our booking system.

HOW CAN I CANCEL MY APPOINTMENT?

In your confirmation e-mail you can click on 'cancel appointment' outside the 48 hour grace period. If you want to cancel your appointment within 48 hours upfront, please send us a text message at +31 6 17 46 95 59. If you fail to let us know within 48 hours before your appointment time, you will have to pay 50% of the remaining balance, and to make a new appointment a new deposit is also required.

CAN I BOOK A SQUEEZE IN APPOINTMENT?

Squeeze-ins are available. They require an additional fee of €40,00. Please send a whatsapp message to +31 6 17 46 95 59 for availability.

HOW DO I RESCHEDULE MY APPOINTMENT?

In your confirmation e-mail you can click on 'reschedule appointment'. In the event of re-scheduling within the 48-hour grace period or cancellation on your behalf, another deposit will be required. 

DO YOU OFFER STYLING (CUTTING, CURLING ETC.) ON OTHER HAIRSTYLISTS WORK?

Yes, this is possible. Please send a WhatsApp message to +31 6 17 46 95 59 for more information. We need to confirm if the install is (still) of good quality to do so.

DO YOU OFFER MICROLINK TIGHTENING/MOVE-UP ON OTHER HAIRSTYLISTS WORK?

No! But we can book you for a install removal and a new install.

DO YOU OFFER REMOVAL ON OTHER HAIRSTYLISTS WORK?

Yes, this is possible. Please send a WhatsApp message to +31 6 17 46 95 59 for more information. We need to confirm if the install is (still) of good quality to do so.

SALON

WHERE ARE YOU LOCATED?

Brabantsestraat 16 Unit 11, 3074RS Rotterdam (Business Centre Feyenoord).

WHAT ARE YOUR OPENING HOURS?

Monday | 10:00 - 20:00


Tuesday | 10:00 - 20:00


Wednesday | 10:00 - 20:00


Thursday | 10:00 - 20:00


Friday | 10:00 - 20:00


Saturday | 10:00 - 20:00


Sunday | 12:00 - 18:00 (JUNIOR STYLIST ONLY)

APPOINTMENTS

IS THERE A LATE POLICY?

10 MINUTES LATE = ADDITIONAL €10,00

15 MINUTES LATE = THE APPOINTMENT WILL AUTOMATICALLY BE CANCELLED.


Some appointments may run out, in this event the stylist has a grace period of 15 minutes as well. 


When it comes to appointments such as ends trimming or only curling (the styling & add-on services) you can only be late 10 minutes (not 15), otherwise, your appointment will be canceled. 

HOW LONG DOES MY APPOINTMENT TAKE?

Your appointment time is an estimated time on how long it will roughly take to service you. In some cases it is possible that it takes a bit longer, or that you are done much earlier, please bare this in mind. 

HOW CAN I PAY AT MY APPOINTMENT?

We only accept CASH, no bank transfers please. There aren't a lot of cashpoints close to our location so please keep this in mind. If you want to pay by bank transfer, there will be an additional fee of €20,00.

IS THERE ENOUGH PARKING OUTSIDE OF YOUR LOCATION?

There is NO free parking outside of the location. It can be limited to park sometimes, so please give yourself time to find parking elsewhere so you can still get to your appointment on time. The late policy also applies if you could not find a parking spot in the estimated time.

ARE THERE ANY ROAD CONSTRUCTIONS ON MY WAY TO THE SALON?

Yes, currently there are a couple of road constructions close and on the way to the salon. Keep this in mind. The late policy also applies if you are late because of unknown road constructions.

CAN I BRING EXTRA COMPANY TO MY APPOINTMENT?

Please communicate with us if you want to bring extra company to your appointment. The studio has limited space to hold other people. Send a message to +31 6 17 46 95 59 for more information.

HAIR TERMS AND CONDITIONS

HOW LONG SHOULD MY HAIR BE BEFORE BOOKING?

For our services, your hair must be at least 6 inches = 15 cm across your entire head, also for your leave out section if you are installing a weave.

SHOULD I WASH MY HAIR BEFORE COMING TO MY APPOINTMENT?

No. If you book a deluxe package, removal + reintstall package, or a washing add on you don't have to wash your hair before coming to your appointment.

SHOULD I BLOW DRY MY HAIR BEFORE COMING TO MY APPOINTMENT?

No. If you book a normal package, removal + reintstall package, or a combo blow dry package you don't have to blowdry your hair coming to your appointment.

EXTENSIONS/BUNDLES

DO YOU OFFER HAIR EXTENSIONS/BUNDLES IN THE SALON?

We do not have hair in stock, but you can pre-order hair under the heading 'Shop' and 'Raw Hair Collection'.

WHAT HAIR COMPANIES DO YOU WORK WITH?

  • Empress Hair Boutique
  • Slayics (ONLY VIRGIN COMPANY I WORK WITH)
  • LuxuryByLiyah
  • The HBL Collection (RAW VIETNAMESE ONLY)
  • Ohh My Raw Hair (RAW VIETNAMESE ONLY)
  • Amour My Hair 
  • Hair By Milly
  • Suzy Poeder 
  • Amalia Amsterdam

DO YOU WORK WITH ALIEXPRESS HAIR?

No. We DO NOT work with AMAZON/ALIEXPRESS HAIR/SYNTHETIC HAIR/VIRGIN HAIR/HAIRSHOP/HAIRTOKO/HAARWINKEL/MEGORGEOUS/YARI nor CHEAP/BAD/ QUALITY HAIR. Please keep in mind if you DO come with this type of hair/or hair that is not of quality it is possible that we will deny service. 

IF MY HAIR IS NOT FROM ANY COMPANY MENTIONED, CAN I STILL BRING IT?

Please send us a message to +31 6 17 46 95 59 so we can check and see.

ARE THERE ANY SPECIFIC THINGS I NEED TO KEEP IN MIND REGARDING EXTENSIONS/BUNDLES?

- Please make sure to also wash your bundles. If this is not possible, please add on the Wash & Drying Bundles Pre Install service.


- We do not work with bundles that are cut into small pieces.


- We only work with RAW HAIR. 

HOW MANY BUNDLES DO I NEED FOR MY INSTALL?

Sew-ins | 12 - 16”: 2 bundles

Sew-ins | 18 - 22”: 3 bundles

Sew-ins | 24 - 28”: 4 bundles

Sew-ins | 30 - 34”: 5 bundles


Microlinks | 12 - 16”: 2 bundles

Microlinks | 18 - 22”: 3 bundles

Microlinks | 24 - 28”: 3-4 bundles

Microlinks | 30 - 34”: 4-5 bundles

I AM NOT FULLY SATISFIED, WHAT SHOULD I DO?

We have a 24 hour grace period in which you can come back to us with any problems or issues with your hair or appointment and we try our best to rectify this. We do not give out refunds, but we will always look for at a fitted solution for both parties. By Serenity Salomé is constantly working on bettering our service, so feel free to contact us. We welcome all feedback!

E - BOOKS

ARE EBOOKS PHYSICAL PRODUCTS?

No, e-books are digital files that you will receive via email automatically after your purchase.

HOW DO I RECIEVE THE EBOOKS?

You will receive via email automatically after your purchase. If you don't see it make sure to check the spam folder and if you still can't find it send a whatsapp message to +31 6 17 46 95 59.