DEFINITIONS
By Serenity PRO: By Serenity | Chamber of Commerce number: 85625582 | Sole proprietorship | Location number: 000051659603
Customer: the person with whom By Serenity PRO has entered into an agreement.
Student: the person with whom By Serenity PRO has entered into an agreement.
Parties: By Serenity PRO and customer together.
Consumer: a customer who is also an individual and who acts as a private person.
PROVISIONS
- A down payment is required when registering for the course. In the event of cancellation on the part of the student, the deposit will not be returned. All deposits are non-refundable.
- The total costs for the Sew In Weave In - Person Training are €1,450.00. The down payment is €300.
- The total costs for the Wefted Microlink In Person Training are €1,650.00. The down payment is €300.
- The total costs for the Cutting & Styling In Person Training are €650.00. The down payment is €300.
- The total costs for the Hands On Refresher Microlink In - Person Training are €950.00.
The down payment is €300.
- The total costs for the Hands On Refresher Sew In Weave In - Person Training are €850.00.
The down payment is €300.
- Payment in installments is possible with a down payment of €500, after which the remaining amount is divided into 2 installments. This payment must be made before the training starts.
- Payment of the contribution due per agreed term must be paid in advance before or on each first day of lessons of this term.
- Training fees include 21% VAT.
- The products we recommend to be purchased after the training are at own expense.
- The Wefted Microlink In - Person Training course consists of 2 days including 1 exam.
- The Sew In Weave In - Person Training course consists of 2 days including 1 exam.
- The Cutting & Styling In - Person Training course consists of 1 day. This training does not include an exam and you will only receive a certificate of participation, not of pass/fail.
- The Hands On Refresher Microlink In - Person Training course consists of 1 day. This training does not include an exam and you will only receive a certificate of participation, not of pass/fail.
- The Hands On Refresher Sew In Weave In - Person Training course consists of 1 day. This training does not include an exam and you will only receive a certificate of participation, not of pass/fail.
- The training sessions may be moved once free of charge. The second time, 50% of a new down payment must be paid. On the third occasion a completely new deposit will be charged.
- Missed lessons due to illness or other circumstances are at your own risk.
- Lesson times are determined by By Serenity PRO.
- By Serenity PRO is not liable for lost property or possible injuries or accidents that may happen to the student while practicing activities organized by By Serenity PRO.
- The conditions under which the training may not take place are a pandemic, prolonged illness or unavailability of teaching space or no qualified model found.
- Ownership of the course material, including audio and video/photo recordings, belongs to By Serenity PRO (Copyright).
- After completing the training, the student is not allowed to start a business with the following words in their business name for a period of 24 months:
- By Serenity
- Salome
- By Salome
- After completing the training, the student is not allowed to literally duplicate marketing material such as flyers, advertisements & social media content from By Serenity PRO & By Serenity Salomé.
- After completing the training, the student is not permitted to literally duplicate the logo, trademarks and company names of By Serenity PRO & By Serenity Salomé.
- After completing the training, the student is not allowed to literally duplicate the salon furnishings such as furniture, decoration and layout of By Serenity PRO & By Serenity Salomé.
COMPLAINTS PROCEDURE
- By Serenity PRO has an adequate complaints procedure that provides for an independent third party established outside By Serenity PRO. This ruling is binding.
- Complaints will be responded to and processed within 4 weeks. If a longer period of time is needed to conduct research, the participant will be notified within 4 weeks and the delay will be explained.
- The judgment of the independent third party is binding for the institute; possible consequences are handled by By Serenity PRO.
- The complaints procedure is public.
- A complaint will always be treated confidentially.
- Complaints and the method of handling are registered and stored in the file