EXCHANGES | RETURNS & REFUNDS
Due to quick processing times, we can only make limited changes after the order is placed. Please review all details before placing your order.
You may cancel your order or pre-order and get a refund within 24 hours after making your purchase. A flat-rate restock fee of 8% will be charged. After 24 hours, all sales are final.
We do not accept returns or offer refunds.
We understand that it is difficult to pick your perfect texture through a computer screen. You can book an online or in-person consultation under "BOOK APPOINTMENT" for advice.
Only hair extensions that are unworn and in their original packaging will be accepted for exchange within 7 days after delivery.
No extensions may be changed (this means that they cannot be combed, washed, brushed, cut, worn, colored or altered in any way) and all white hair ties and elastics must remain in place and uncut. Hair ties that are broken, disfigured, or missing from extensions—all of these will not be accepted for exchange. A flat-rate processing fee of 8% will be charged on all exchanges.
